Sorry to hear that you have had a problem with one of the products we distribute in Australia. However, as you purchased a leading brand, rest assured that it comes with excellent back office and warranty support.
This warranty covers only the original/primary owner. We take extraordinary measures so your Leatherman product will give you many years of dependable service. If it doesn't, we will gladly repair or replace it, at our discretion, with one of equal or greater value under our 25-year guarantee for tools and 10-year guarantee for lights. This warranty does not cover abuse, alteration, theft, loss, or unauthorized and/or unreasonable use of your Leatherman product. This warranty does not cover sheaths, accessories, imprinting, color finishes, cleaning, or sharpening.
Leatherman Tools Australia is not liable for incidental or consequential damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction.
Leatherman Tools Australia
Attention: Warranty Dept
PO BOX 475
We suggest you register the package with Australia post for tracking purposes, as we can not be held responsible for items that do not arrive.
Also, please up to 10 working days, once we receive it, to get the repaired or replaced product back out to you. Please note that some products may take longer due to Australia Post delivery schedules.