Sorry to hear that you have had a problem with one of the products we distribute in Australia. However, as you purchased a leading brand, rest assured that it comes with excellent back office and warranty support.
This warranty covers only the original/primary owner. We take extraordinary measures so your Leatherman product will give you many years of dependable service. If it doesn't, we will gladly repair or replace it, at our discretion, with one of equal or greater value under our 25-year guarantee for tools and 10-year guarantee for lights. This warranty does not cover abuse, alteration, theft, loss, or unauthorized and/or unreasonable use of your Leatherman product. This warranty does not cover sheaths, accessories, imprinting, color finishes, cleaning, or sharpening.
Leatherman Tools Australia is not liable for incidental or consequential damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction.
The warranty for Leatherman Tools in Australia is handled by Zen Imports Pty Ltd.
Please click on the link below, for information on how to make a warranty claim on your Leatherman Product.